Privacy Policy - the basics

Privacy Policy

At Glisten and Glow, your privacy matters to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our online store, make purchases, or interact with us.

Information We Collect

When you shop with us or use our website, we may collect:

Personal details such as your name, email address, phone number, and delivery/billing address.
Payment information (processed securely through third-party payment providers; we do not store your card details).
Order history and preferences to help us improve our service.
Website usage data (such as cookies, IP address, and browsing activity) to enhance your shopping experience.

How We Use Your Information

We use your information to:

Process and deliver your orders.
Communicate with you about your purchases, promotions, or updates.
Improve our products, services, and website.
Comply with legal and tax obligations.

Sharing of Information

We respect your privacy and do not sell your personal information. We only share your details with trusted service providers where necessary, such as:

Courier companies to deliver your orders.
Payment processors to complete your transactions.
IT and marketing service providers who help us run our website and promotions.

All third parties are required to keep your information secure and confidential.

Security of Your Data

We take reasonable steps to protect your personal data from loss, misuse, or unauthorized access. While we use secure systems, no online transmission can be guaranteed 100% secure.

Your Rights Under POPIA

In compliance with the Protection of Personal Information Act (POPIA), you have the right to:

Request access to the personal data we hold about you.
Ask us to correct or update your information.
Request deletion of your personal information (where legally possible).
Object to the processing of your personal information for marketing purposes.
Withdraw consent previously given for processing of your information.

To exercise your rights, please contact us using the details below.

Cookies

Our website uses cookies to improve your browsing experience. You can adjust your browser settings to decline cookies, but this may affect website functionality.

Contact Us

If you have any questions about this Privacy Policy, your personal data, or POPIA compliance, please contact us:

Glisten and Glow
📱 081 791 0054
📧 info@glistenandglow.co.za

Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

✨ At Glisten and Glow, we value your trust and are committed to keeping your information safe, secure, and handled responsibly.